Ask a Librarian: Florida's Virtual Reference Service News and Information
- Calling all evening-shift library staff!
- Fri, 27 Jan 2012 17:09:42 +0000 TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and professionalism? In this webinar, Andrew Sanderbeck of PCI Webinars/People Connect Institute will teach you a [...]
- Ask a Librarian Annual Report 2010-2011
- Thu, 26 Jan 2012 16:50:27 +0000 Another exciting year has passed with Ask a Librarian. In October 2010, we launched the text messaging service. In 2011, we added threaded history to texts, began the statewide Spanish email service, and refreshed the logo and design. It has been an exciting year and we look forward to the new enhancements coming in 2012. [...]
- Seeking Synchronicity Revelations and Recommendations for Virtual Reference (OCLC research report webinar) and AaL facilitated discussion
- Fri, 20 Jan 2012 20:12:52 +0000 OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference. Seeking Synchronicity: Revelations and Recommendations for Virtual Reference an OCLC research report webinar DATE: January 31, 2012 TIME: 3:00 pm [...]
Ask a Librarian RSS