Ask a Librarian is committed to keeping your personal information private. In order to provide effective assistance to you, we do ask for name and e-mail address, however you do not have to provide this information to receive services from Ask a Librarian. Additional information, such as: your status – middle school student, college student, etc. and library of access – may be gathered to more efficiently analyze your question, direct our responses and recommend appropriate reference or research resources. Personal information gathered before and during your session is considered confidential and will only be used to respond to your question and obtain statistical data.
The majority of AaL session transcripts will be held on our servers for a maximum of 45 days. A sampling of transcripts, with all personal identifiable information removed, will be kept for research purposes. These transcripts provide statistical information and quality control that assists us in serving you more effectively.