Protected: TGIF Tips – 4/30/2010, Issue 24
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Category Archives: Newsletter
Hot Topics in Ask a Librarian: Best Practices with K12 students in virtual reference – Presentation Notes
For those of you not there, you missed a great presentation! Carla Steinberg-Pfahl from Minnesota’s AskMN shared her experience in working with the K12 community and K12 users to create a better reference experience for everyone. I learned a lot! … Continue reading
Posted in Customer Service, Newsletter, Training Tagged Customer Service, Minnesota, Newsletter, Training Comments Off
March Statistics now available online
What an amazing month! Ask a Librarian had 7,096 reference transactions last month — including 5,887 chat sessions. We once again experienced- It’s BEST month EVER! We had a 45% increase in chats from last year and our well on … Continue reading
