We have a new enhancement available for libraries utilizing the text messaging feature and the local desk in AAL. If you staff your local desk daily, all incoming text messages can be set up to go straight to your local desk interface. If … Continue reading
Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian … Continue reading
Do you hate coming to a website that doesn’t have a mobile friendly interface? We certainly do! When you try to type on the small screen, does it become difficult to type because the keyboard hides the rest of the … Continue reading
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier!
Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded … Continue reading
There is no excerpt because this is a protected post.
UCF has unveiled two graphics to promote text messaging through Ask a Librarian at their school. The talented Cindy Dancel created the two graphics seen below. Are you planning a promotion for texting this Spring? If so, let us know!
QR codes are an excellent way to promote Ask a Librarian to your users. A QR code is a 2-D barcode that can connect the physical and online world! Sounds complicated but its not. A QR code is placed … Continue reading
Ask a Librarian now has customizable logos available for participating libraries to promote our new texting service. Please contact to have your library’s phone number and keyword added to the image!
Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion … Continue reading
