OCLC: Engaging with Patrons Online Friday, June 14 — 12:00 pm, Eastern (9:00 am, Pacific) What makes a chat session good and what makes a chat session exceptional? Carla Pfahl, Coordinator of AskMN (Minnesota’s statewide virtual reference service), and Merrie Davidson, … Continue reading
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic resources that offer access … Continue reading
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents … Continue reading
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of … Continue reading
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27, 1-2p ET Put that aspirin away! … Continue reading
Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian … Continue reading
E-Gov and the Get Help Florida Website Monday, June 11, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian Email Workshop Tuesday, July 3, 2012 2:30-3:30 pm ET Florida Digital Newspaper Library Wednesday, July 18, 2012 10:30-11:30 am ET … Continue reading
Register now for this webinar! E-Gov & the Get Help Florida Website Mon., June 11, 2-3 pm ET Many government agencies are closing offices and offering services exclusively online. Because libraries provide public access computers and offer assistance to patrons … Continue reading
Time is running out! Sign up now to reserve your space in this timely webinar on nonfiction ebooks in the new GVRL interface. Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2-3 … Continue reading
My Virtual Community: Reaching out to your Local Patrons through the Local Desk Monday, April 30, 2012 (registration closing soon!) 10-11 am ET Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2012 … Continue reading
