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May 2008
Exemplary Brief Chat
| Name: | Mandy M. |
| Library: | St. Petersburg Public Library |
| Session Date: | 5/14/2008 |
| Duration: | 13 minutes |
| Comments about the session: | Mandy offered a couple of great website suggestions for a patron interested in becoming a new homebuyer. She also included accessing the patron's local library's catalog and offered titles that would be useful and showing as "checked in." The patron's exact words... "thank you for your help im glad you're so knowledgible." Great job Mandy! |
Mandy: Hello Ssaturn26 . This is Mandy from the St. Petersburg Public Library and I will be assisting you today. Please wait one moment while I read your question.
Mandy: Hello There. Are you looking to buy a home in the Hillsborough County area?
Patron: yes maam
Mandy: Okay. Give me a minute and I see if I can find some information for you.
Patron: thank you
Mandy: Here is the Hillsborough County Affordable Housing webpage:
Mandy: http://www.hillsboroughcounty.org/affordablehousingoffice/
Mandy: They have information about finding low cost homes and also information for First Time Home Buyers
Patron: so then this is a good place to start...are there any books you would recommend
Mandy: Most libraries will have those dummies or complete idiot series of books (not calling you one just the title of the series = ) ) and they have ones that cover buying a home
Mandy: I would start there and also look here at the property appraisor's website
Mandy: http://www.hcpafl.org/www/index.shtml
Mandy: This is mainly about taxes but you can also research any home you are looking to buy.
Patron: really because i tried finding a book like that threw the website and it didn't pull up one
Mandy: Let's go to their website and see if we can find one
Patron: thank you for your help im glad you're so knowledgible
Mandy: Your welcome.
Mandy: I'm going to try and access their catalog on my own and see if I can get it to work cause it doesn't seem to want to work here.
Patron: ok thank you
Mandy: http://ipac.hcplc.org/
Mandy: That should take you to the link that lists the book "Complete Idiot's Guide to Buying and Selling a Home"
Patron: thats perfect thank you for all your help
Mandy: Your welcome. The downtown library and most of the branches has it checked in
Mandy: Is there anything else I can help you with?
Mandy: You may also want to check the newspaper for listings on foreclosures.
Patron: No Thank you..i will certainly do that to.
Patron: Thank you for your help
Mandy: Your welcome. Thanks for using Ask-A-Librarian = ).
Mandy: Have a good day.
Patron: you too
Mandy: Bye = )
Exemplary Detailed Chat
| Name: | Christine B. |
| Library: | Suwanee River Regional Library |
| Session Date: | 5/13/2008 |
| Duration: | 25 minutes |
| Comments about the session: | Christine helped the customer find many relevant links for her project on the Holocaust. She was patient and kind, which the customer and her friends appreciated. |
Christine B: Hello. Welcome to Ask a Librarian! Please wait a moment while I read your question...
Christine B: Hi Brittany. What kind of sources do you need for the project?
Patron: online sources
Christine B: okay, let me look and see what I can find.
Patron: k thanks
Patron: I have certain questions that need to be answered because my deadline is right around the corner so can you help me answer specific questions
Christine B: okay, like what?
Patron: Why were the mentally ill targeted during the holocaust
Christine B: http://www.ushmm.org...
Christine B: check this link, you should find some info there
Patron: okay now here is another one ummmm are you busy?
Christine B: no, I'm here to help you.
Christine B: :-)
Patron: Cute smily
Christine B: http://fcit.usf.edu...
Patron: What current u.s laws protect the mentally ill?
Christine B: here is another link that may help with the fist question
Christine B: okay, let me see what I can find
Patron: k
Christine B: http://www.aclu.org...
Christine B: this link discusses the death penalty and the mentally handicapped
Christine B: let me check some more
Patron: coooolllllll!!!!!!!!!!!!!
Christine B: http://www.treatmentadvocacycenter.org...
Christine B: http://mentalhealth.samhsa.gov...
Christine B: This site is the government site for mental illness. You should be able to find a lot there.
Christine B: You should probably copy and paste all of these links, b/c you may not be ale to keep them after the session otherwise.
Christine B: http://www.nmha.org/
Patron: I have been doing that all this time
Christine B: ok
Patron: My friend says hi :-)
Christine B: you should find plenty of info in those sources. Did you have any other questions?
Christine B: hi back to Brittany's friend
Patron: a lolt more
Patron: okay
Patron: What did they consider mentally ill
Christine B: the Nazi's?
Patron: yes!!!!!
Christine B: http://www.annals-general-psychiatry.com...
Patron: Is there any way you can send our chat to my email?
Christine B: when you end the session, there should be a box to check where you provide your email address and the whole transcript will be snet to you.
Christine B: http://www.jewishvirtuallibrary.org...
Patron: okay I have more questions are you wiling to help me with those?
Christine B: http://www.law.umkc.edu...
Christine B: I can try, but I only have a few more minutes before I have to leave Ask A Librarian
Christine B: go ahead
Patron: me to because my class ends okay
Patron: What were the laws involving mentally ill during the holocaust
Christine B: http://www.holocaust-trc.org/hndcp.htm
Patron: Okay thanks
Christine B: http://en.wikipedia.org/wiki/Holocaust_victims
Christine B: what else?
Patron: your sooo cool
Christine B: thanks
Patron: I have to go byeeeeeeee
Christine B: bye. Thanks for using Ask A Librarian!
Patron: k
Exemplary Teaching Chat
| Name: | Sandra Lee H. |
| Library: | St. Leo University |
| Session Date: | 5/12/2008 |
| Duration: | 25 minutes |
| Comments about the session: | Operator did an excellent job of showing the customer how to find online material for teaching multiculturalism. Good reference interview! |
Virginia: Hello. I'm answering from a university library in the Tampa Bay region. Please give me a moment to read your question and I will be right with you.
Patron: ok
Virginia: Hmm. Can you tell me a little more about your research? What do you mean by the _history_ of the genre?
Virginia: like the philosophy behind why the books are written or collected or???
Patron: no just the historical evolution
Virginia: Hmmm. Have you looked into a database like ERIC?
Virginia: Perhaps we should begin there...
Patron: I am writing a paper arguing the significance of multicult childrens lit in library stacks and I need some hisotrical information
Patron: I looked in Ebscohost
Patron: OK
Virginia: let me think about this for a few seconds...I'm wondering if there are some places such as NEA or the American Library Association's Young Adult Literature section that might have a rationale for you.
Virginia: can you see the logon screen for EBSCO in the adjacent frame?
Patron: yes, do i need to login
Virginia: if you can, please logon for us and then we can search together; also, from the list of databases at your college, I would suggest running this same search again in ProQuest too
Virginia: Yes, please. It should be able to let you logon and me see what your page looks like.
Patron: It is not authenticating my passwork
Patron: What subject terms and or boolean operators do you suggest?
Virginia: That will have to be taken care of at your library. I'm sorry but I don't have that access from here.
Virginia: I would be glad to try a few sample searches, but it will take me a few minutes to do on another screen and then report back. Will that be OK?
Patron: Ok
Patron: Thanks
Virginia: Alright. Please be patient.
Virginia: Here's something you might want to read while I search--http://www.ipl.org/div/pf/entry/48493
Patron: ok
Virginia: And, if you want to suggest some specific titles, this site might be useful, as it gives annotations for specific multicultural books--http://www.multiculturalchildrenslit.com/
Virginia: I just went into my library's subscription to EBSCO and used these modules: Academic Search Premier, ERIC, Primary Search, and Teacher Reference Center.
Patron: alright
Virginia: Here's how I searched. 1. switch to Advanced Search function 2. put "children's literature" in as a _subject_ and "multicultural" in the second line as _select a field (optional)"
Virginia: I got 135 articles. It then suggests how to narrow the results by clicking on some subjects on the lefthand side.
Patron: ok
Virginia: such as "social aspects" or "multiculturalism in literature"
Virginia: or "study & teaching
Virginia: "
Virginia: You might also want to reconstruct the same search I just ran and include something else on your third search line, such as maybe "rationale"?
Patron: will do thanks for your help
Virginia: if you give me an email address, I'll send you a few from here...
Virginia: Or, I could just give you some titles of articles instead
Virginia: Some seem pretty close to what you're looking for, such as "Multicultural Children's Literature as an Instrument of Power" from Language Arts Nov2005, vol 83, no2, pp. 128-136
Virginia: I don't think I would be breaking a license because you also have access via your own library, but it is a gray area and I don't want either of us to get in trouble for me sending you the articles in full, so maybe just the citations?
Patron: Patron email
Patron: Thank you so much!!!! citations please!!!!
Virginia: OK, I'll send you the citations. Hold on while I do that and let's make sure you get them...
Patron: alright!
Virginia: do you want ALA or MLA style?
Patron: it doesn't matter.
Virginia: sending in MLA
Patron: thanks
Virginia: OK, I just sent the citations. Let me know if they come through.
Virginia: There should be 13 of them.
Patron: REceived all 13 citations. thank you for your statisfaction of my inquiry!
Patron: "satisfaction"
Virginia: Great! Sounds like an interesting paper. Have fun.
Patron: Ok bye!
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