News and Information

New Software

Mon, 14 Jul 2008 12:13:12 GMT News

Ask a Librarian officials announced today that they signed a contract with InstantService to provide Ask a Librarian's new software platform.

The statewide service has increased in usage by almost 200 percent and in participating libraries by more than 150 percent since its 2003 inception, with strong continued growth expected. InstantService's range and flexibility will provide unlimited support for Ask a Librarian's growing needs.

May Statistics

Tue, 24 Jun 2008 14:13:59 GMT Statistics

As the school year comes to a close, we typically start to see quieter days at Ask a Librarian, and this May was no exception. We saw a slight drop of 2.4 percent in overall use from April. However, the drop was lower than our typical drop, and we had an increase of 7.9 percent in overall use from last May. Email use continued at about the same level. The Academic Desk also saw a decrease as schools’ semesters ended; however, the desk still answered 365 questions, or 12 percent of the total live chat questions. A full report including the top ten is available online as PDF, JPG, or CSS/HTML. View use by zipcode PDF or use by entry point PDF.

University of Central Florida Joining Ask a Librarian

Tue, 20 May 2008 18:38:05 GMT New Libraries

We are excited to announce the University of Central Florida is joining Ask a Librarian. They will begin staffing Ask a Librarian in the next few weeks.

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Ask a Librarian is funded under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State, State Library and Archives of Florida.