Tag Archives: Agent Console

Register Today! FEL on the Statewide Desk: A Staff Webinar Series

Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27, 1-2p ET Put that aspirin away! … Continue reading →

Posted in Agent Console, Customer Service, FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training | Tagged Agent Console, Customer Service, FEL, Florida Electronic Library, FYI - Interesting Tidbit, Gale, News, Reference, Training | Comments Off

Ask a Librarian Texting Webinars

Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian … Continue reading →

Posted in Agent Console, Customer Service, Mobile, News, Reference, Texting, Training | Tagged Agent Console, Customer Service, mobile, News, Reference, Training | Comments Off

Last Chance Webinars in Ask a Librarian!

E-Gov and the Get Help Florida Website Monday, June 11, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian Email Workshop Tuesday, July 3, 2012 2:30-3:30 pm ET Florida Digital Newspaper Library Wednesday, July 18, 2012 10:30-11:30 am ET … Continue reading →

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Last Chance to Register! Gale, eBooks, & You Webinar

Time is running out! Sign up now to reserve your space in this timely webinar on nonfiction ebooks in the new GVRL interface. Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2-3 … Continue reading →

Posted in Agent Console, Customer Service, E-Books, FEL, Gale Resources, News, Reference, Training | Tagged Agent Console, Customer Service, FEL, Florida Electronic Library, Gale, News, Reference, Training | Comments Off

Email Workshop

Space is still available – register today! Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software … Continue reading →

Posted in Agent Console, Local Patrons, News, Training | Tagged Agent Console, Local Patrons, News, News, Training | Comments Off

Texting Enhancement

When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier!

Posted in Agent Console, Mobile, News, Texting, Uncategorized | Tagged Agent Console, mobile, News, News, text messages, Texting | Comments Off

Refresher Webinar

Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop … Continue reading →

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Email Workshop – Register Today!

Space is still available in next week’s Ask a Librarian Email webinar on Tues., Aug. 2 at 10 am ET. If you need a refresher on answering emails in the agent console for your library system, or if you currently … Continue reading →

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Introducing Threaded History!

Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded … Continue reading →

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New AaL Demo: Creating Scripts & Bookmarks

Attention, staff! Would you like to create your own scripts and bookmarks for your personal use inside the Agent Console? Did you learn the steps during an Ask a Librarian workshop, but just can’t quite remember what to do? As … Continue reading →

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Tag Archives: Agent Console

Register Today! FEL on the Statewide Desk: A Staff Webinar Series

Ask a Librarian Texting Webinars

Last Chance Webinars in Ask a Librarian!

Last Chance to Register! Gale, eBooks, & You Webinar

Email Workshop

Texting Enhancement

Refresher Webinar

Email Workshop – Register Today!

Introducing Threaded History!

New AaL Demo: Creating Scripts & Bookmarks

Ask a Librarian Services

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Tag Archives: Agent Console

Ask a Librarian Services

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