Participate in VR Research via Phone Interview Dear Virtual Reference Librarian: Greetings! We are looking for people interested in taking part in an important study of virtual reference services (VRS). We are willing to pay you for your time. We … Continue reading
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents … Continue reading
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of … Continue reading
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27, 1-2p ET Put that aspirin away! … Continue reading
Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian … Continue reading
E-Gov and the Get Help Florida Website Monday, June 11, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian Email Workshop Tuesday, July 3, 2012 2:30-3:30 pm ET Florida Digital Newspaper Library Wednesday, July 18, 2012 10:30-11:30 am ET … Continue reading
Information from Project Compass Florida: There are more than 2 million small businesses in the state of Florida. They represent 98.9 percent of all employers and employ 42.3 percent of the private sector workforce. Libraries are playing a leading role … Continue reading
Register now for this webinar! E-Gov & the Get Help Florida Website Mon., June 11, 2-3 pm ET Many government agencies are closing offices and offering services exclusively online. Because libraries provide public access computers and offer assistance to patrons … Continue reading
Have you bookmarked the Libraries Connect Communities blog? Libraries Connect Communities: Public Library Funding & Technology Access Study assesses public access to computers, the Internet, and Internet-related services in U.S. public libraries, and the impact of library funding changes on … Continue reading
Time is running out! Sign up now to reserve your space in this timely webinar on nonfiction ebooks in the new GVRL interface. Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2-3 … Continue reading
