Tag Archives: FYI – Interesting Tidbit

FEL Training from the State Library of Florida

This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic resources that offer access … Continue reading

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Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award

   Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award  Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents … Continue reading

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Webinar: High Anxiety: Increasing your Comfort Level on the Statewide Desk

High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of … Continue reading

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Register Today! FEL on the Statewide Desk: A Staff Webinar Series

Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk:  A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27, 1-2p ET Put that aspirin away! … Continue reading

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