Participate in VR Research via Phone Interview Dear Virtual Reference Librarian: Greetings! We are looking for people interested in taking part in an important study of virtual reference services (VRS). We are willing to pay you for your time. We … Continue reading
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic resources that offer access … Continue reading
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents … Continue reading
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of … Continue reading
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27, 1-2p ET Put that aspirin away! … Continue reading
PatJohn has been staffing the Academic Desk for a few weeks now, so a hearty welcome to PatJohn (and the students) of Cambridge Institute of Allied Health & Technology is long overdue! Welcome aboard! They are now a participating member of Ask … Continue reading
We’d like to extend a hearty welcome to the staff (and patrons) of Eustis Memorial Library, now a participating member of Ask a Librarian… we are glad you are here, Eustis staff! Please be sure to say hello to Nancy … Continue reading
