Let’s get creative!
Great marketing ideas! Check out this great piece Chelsea Bellido de Luna of Florida Keys Community College put together. Share your marketing ideas with us!! FKCC Texting Marketing for AAL
Tag Archives: Local Patrons
Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents … Continue reading
Posted in Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training Tagged Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbit, Local Patrons, News, Quality Assurance, Reference, Training Comments Off
Get in the Know! Project Compass Workforce Recovery 2012
Information from Project Compass Florida: There are more than 2 million small businesses in the state of Florida. They represent 98.9 percent of all employers and employ 42.3 percent of the private sector workforce. Libraries are playing a leading role … Continue reading
Posted in Advocacy, Customer Service, FYI - Interesting Tidbits, Local Patrons, News, Reference Tagged Advocacy, Customer Service, Local Patrons, News, Reference Comments Off
Last Chance Webinars in Ask a Librarian
My Virtual Community: Reaching out to your Local Patrons through the Local Desk Monday, April 30, 2012 (registration closing soon!) 10-11 am ET Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2012 … Continue reading
Posted in Customer Service, E-Books, FEL, FYI - Interesting Tidbits, Gale Resources, Local Patrons, News, Reference, Training Tagged Customer Service, FEL, Florida Electronic Library, Gale, Local Patrons, Marketing, News, Reference, Training Comments Off
Email Workshop
Space is still available – register today! Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software … Continue reading
Posted in Agent Console, Local Patrons, News, Training Tagged Agent Console, Local Patrons, News, News, Training Comments Off
Hot Topics webinars: OverDrive E-Books & Audiobooks
Forgot to register before the holidays? Space is still available in our two Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 … Continue reading
Posted in Customer Service, Local Patrons, News, Reference, Training Tagged Customer Service, Local Patrons, News, News, Reference, Training Comments Off
Spanish Email Promotion at JPL
Here’s a terrific example of how one library is marketing Ask a Librarian’s statewide Spanish email service to their patrons! Check out the Jacksonville Public Library monthly e-newsletter at http://jpl.coj.net/lib/newsletters.html, and scroll down on the left to see their promo … Continue reading
Statewide Spanish Email
We have some exciting news to announce for statewide email. Thanks to a group of volunteers, Ask a Librarian will be able to communicate via email with Spanish speaking users. Every participating library in Ask a Librarian will have an … Continue reading
xtranormal AaL video for your patrons/students
Happy Friday, everyone – The xtranormal video our AaL intern Kira Smith made for Ask a Librarian Day 2011 would be perfect to show your users! If your library maintains a blog or other social networking page for users, consider posting her … Continue reading
Posted in AaL Day, Customer Service, Local Patrons, Marketing, News, WOMM Tagged AALDay, Customer Service, Local Patrons, Marketing, News, News, WOMM Comments Off
Protected: TGIF Tips – 11/5/2010, Issue 27
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