Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion … Continue reading
Tag Archives: Policies and Procedures
Because ScreenSharing – which we pay extra for – is so rarely utilized, and because page-pushing in the current InstantService software is so effective, ScreenSharing will be discontinued this Friday, October 1, 2010. For us, this is great news, because … Continue reading
We received great customer service tips and they mentioned – SCRIPTS and COMMUNICATION and utilizing the user’s library resources as the key to a successful session! Renee Patterson, Alachua County Library District says: My favorite tip is already in the … Continue reading
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