Tag Archives: Quality Assurance

December 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the December 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Chat: Jamie Goldman, Ask A Librarian … Continue reading

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November 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the November 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Chat:  Lindsey Wharton, Florida Keys Community … Continue reading

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October 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the October 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Chat:  Sara Gonzalez, Everglades University Sara … Continue reading

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September 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the September 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Chat:  Regina Seguin, Valencia College Quick, … Continue reading

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August 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the August 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Chat:  Sue Griffiths, Pasco County … Continue reading

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July 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the July 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Chat:  Marni Chidsey, Northwest Florida State College … Continue reading

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June 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the June 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts can be read at: http://info.askalibrarian.org/toolbox/june-2012-exemplary-reference-awards-transcripts/ … Continue reading

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May 2012 Exemplary Reference Awards

  The Quality Assurance Workgroup is happy to award the following transcripts for the May 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts can … Continue reading

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Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award

   Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award  Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents … Continue reading

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April 2012 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the April 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts can be … Continue reading

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