“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without … Continue reading
We’re talking two webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Monday, April 2, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable Players: A Guide … Continue reading
Space is still available – register today! Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software … Continue reading
Forgot to register? Space is still available in this Lunch & Learn TBLC Webinar! Lunch & Learn: Creating Infographics for More Powerful Handouts or Presentations Thurs., March 15, 12:00-12:45 pm ET You’re not too late… Space is still available in … Continue reading
Did you miss this week’s Ask a Librarian webinar, “When Teens Attack!: Tips for Serving 12-year-olds and Other Difficult Customers on Chat Reference”? You’re in luck. Presenter Jen Robinson posted her presentation on her website… check it out! http://www.everythinglibrarian.net
Find out what Sherry Millington, Technical Services Coordinator & IT Manager, does to maximize Internet broadband and minimize costs at the Suwannee River Regional Library System in this Libraries Connect Communities ALA Blog interview. Read the blog post here. So, what do YOU think? Be sure to leave … Continue reading
The following statistics are now available for the month of January 2012: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County
Do you hate coming to a website that doesn’t have a mobile friendly interface? We certainly do! When you try to type on the small screen, does it become difficult to type because the keyboard hides the rest of the … Continue reading
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier!
Are you keeping up with information on Library Day at the Legislature? For more information, please check out this page on the Florida Library Association website: http://www.flalib.org/library_day_2012.php
