Ask a Librarian Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat without leaving your website.  Choose from the pool of existing designs, or tell us your preferred characteristics & color scheme for a truly customizable user feature.  An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

Whether the widget is hosted on AaL’s servers and placed on your page with an iframe or the widget code is placed directly on your library’s page, email login forms must reside on the AaL server, as this server is the only one that has permission to send email through our platform.

Some widgets let the patron chat with librarians staffing their local desks, while others are set up to operate with the full local –> academic –> collaborative cascade that is used on the AaL local pages. Your library web page fonts, colors, etc. are used to make the widget blend in as seamlessly as possible with your web page and keep your widget completely customized for your library’s users. Finally, a unique entrance marker will let you know how much your widget is being used.  In order to judge how effective your widget is vs. your local AaL web page, chat patrons using AaL developed widgets display widget entrance point to the librarian staffing the service and to Ask a Librarian stats. For example, a patron that’s entered chat via the UF widget has “UF Chat Widget” displayed as optional information #5 in the Agent Console, the chat transcript, and statistical reports.
These are samples of some live Ask a Librarian Widgets

This opens chat in a new window

This widget opens chat within itself

Statewide Collaborative Widget

Statewide Spanish Widget

Statewide English/Spanish Widget

Delray Beach Public Library Widget

Florida Keys Community College

Daytona State College

State College of Florida Manatee-Sarasota


Broward College

Polk State College

Ready to get started with your own Ask a Librarian widget? Please contact Member Services Coordinator Jessica Riggins at today to get started.