July/August Exemplary Reference Award Winners

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for July/August 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Jennifer Kepple, Ft Walton Beach Public Library will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference.

Detailed Brief Chat
Charlyn Hill, Citrus County Library.

Charlyn gets exactly what the patron needs very quickly and educates them about a familiar website which is sure to help them with their future work. Thank you Charlyn!

Detailed Exemplary Chat
Jennifer Kepple, Ft Walton Beach Public Library.

Jennifer tackles some really tricky topics (time zones and air pressure conversions) with patience, humor, and persistence. This is one you read and think, as my Quaker Grandfather would have put it, “Better thee, than me.”

Teaching Exemplary Chat
Lora Glass, Niceville Public.

Lora conducted a nice teaching chat with a new (and confused) college student attending Miami-Dade College. The student was trying to find full text articles in their library’s resource databases. Lora G walked the student through the mechanics of doing a search and additionally helped the student narrow down their subject topic. The student was very grateful for Lora’s assistance and expertise.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Detailed Brief Chat
Kristin Corbin, Suwannee River Regional Library
Jamie Goldman, Ask a Librarian Intern
Sandra Lee Hawes, St. Leo University
Jodie Nehrt, Jacksonville Public Library
Jorge Perez, St. Petersburg College
Meredith Semones, University of Central Florida
Susan Smith, Hodges University
Anne Robert, Jacksonville Public Library
Deirdre Tolia, Leroy Collins Leon County Public Library
Isabel Toolsie, Palm Beach County Library System
Ken Venet, Barry University
Riva Wharton, Hodges University
Lori Yeager, Osceola County Library System

Detailed Exemplary Chat
Tatiana Alvarez, St. Petersburg Public Library
Kathleen Coleman, Tallahassee Community College
Kristin Corbin, Suwannee River Regional Library
Chris Culp, Alachua County Library District
Catherine Hodges, Florida State College at Jacksonville
Rachel Mulvihill, University of Central Florida
Warren French, Orange County Library System
Carlos Pedemonte, Tampa-Hillsborough County Public Library System
Laura Ramirez, Nova Southeastern University
Sheila Small, St Lucie County Library System
Greg Sidberry, Nova Southeastern University
Susan Smith, Hodges University
Katie Tyler, Winter Park Public Library

Teaching Exemplary Chat
Neil Linger, Broward College
Kristen Faulkner, Polk College
Renee Patterson, Ask a Librarian Intern
Kimberly Reycraft, Florida Gulf Coast University Library
Elaine Sabol, Indian River State College
Susan Smith, Hodges University
Judi Tidwell, Broward College

Don’t forget to nominate your or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.
Congratulations to all those nominated this month.