October Exemplary Reference Winners

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for October 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Katie Banks, Palm Harbor Library will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference. The Ask a Librarian’s User Forum is set for Apr 7th at 1:30.

Brief Exemplary Chat
Judi Tidwell, Broward College
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Judi doesn’t have access to this customer’s databases, but she doesn’t let this deter her from helping. Judi uses her own library resources to guide the customer on the other site. This works very well in this chat and Judi is able to guide the customer to very useful information.

Detailed Exemplary Chat
Katie Banks, Palm Harbor Library.
Katie B leaves no stone unturned as she uses several resources to locate a list of articles. The customer is very grateful, and there’s wonderful rapport in this chat.

Teaching Exemplary Chat
Diana Matthews, Santa Fe College
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Really a great chat! Diana gives several suggestions related to database search strategies. Good communication. Patron is pleased and admits “I believe you just saved me hours of searching ineffectively for a needle in the haystack”

This month, I would also like to spotlight a chat that exemplified the difference Ask a Librarian can make. Susan Livingston from South Florida Community College assisted a Croatian library school student. The student was unable to locate an article she needed for her studies and Susan helped her in the session and through follow-up arrange to receive the article through Interlibrary Loan. The student responded via follow-up email, “When I found your online service on internet, I just decided to try my luck but I wasn’t expecting any success. In my search for relevant documents on the topic of my seminar theme, I tried to get help from variety of online services. Most of the searches I took out of regular sources like databases of scientific journals brought me to a dead end. So believe me, I’m really delighted with effort you made in wish to help an anonymous colleague from far away country. And as I see, this wasn’t easy for you to do. You had made many steps to achieve this. And I really don’t know how I could ever thank you enough for doing this. Please give my thanks also to dr. Randy Paine.” Susan and her ILL librarian, Dr. Paine went beyond what is required- and by going the extra step truly made an impact and difference in someone’s life.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Each month, I feel the QA group has to make harder and harder choices as the transcripts seem to get better and better. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Brief Exemplary Chat
Candice Pinder, Miami-Dade Public Library System
Carlos Pedemonte, Tampa-Hillsborough County Public Library System
Deirdre Toliad, Leon County
Diane Johnson, Nassau County Public Library System
Erica Head, Lee County Library System
Jaime Goldman, AaL Intern
Jessica McLuckie, Palm Harbor Library
Judi Tidwell, Broward College
Kelly Naglek, Tampa-Hillsborough County Public Library System
Kimberly Reycraft, Florida Gulf Coast University Library
Michelle Howard, Pasco County Library System
Nora Quinlan, Nova Southeastern University
Richard Llewell, Nova Southeastern University
Sally Bissell, Lee County Library System
Steve M, Goldstein Library (Florida State University – College of Information)
Susan Smith, Hodges University
Tom Mueller, Citrus County Library System

Detailed Exemplary Chat
Beth King, Valencia Community College
Candice Pinder, Miami-Dade Public Library System
Catherine Hodges, Florida State College at Jacksonville
Christine Boatright, Lake City Community College
Heather Sostrom, Alachua County Library District
Kay Ralston, AaL Intern
Melissa Mohler, Bartow Public Library
Nola Pettit, University of Central Florida
Richard Llewell, Nova Southeastern University
RJ Rochan, University of Central Florida
Sandra Johnson, Bay County Public Library/Northwest Regional Library
Susan Livingston, South Florida Community College

Teaching Exemplary Chat
Candice Pinder, Miami-Dade Public Library System
Debora Stewart, Palm Beach Atlantic University
Diana Matthews, Santa Fe College
Guy Adkins, Jacksonville Public Library
Kay Ralston, AaL Intern
Kimberly Reycraf, Florida Gulf Coast University Library
Kristen Faulkner, Polk State College
Lena Phelps-Ellerker, South Florida Community College
Lisa Finch, Alachua County Library District
Margeaux Johnson, University of Florida
Marni Chidsey, Northwest Florida State College
Renee Patterson, AaL Intern
Susan Smith, Hodges University
Susan Smith, Hodges University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.

Congratulations to all those nominated this month. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.