November Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for November 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Laurie Bates, Sarasota County will receive a gift card to for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference. The Ask a Librarian’s User Forum is set for Apr 7th at 1:30.

Exemplary Brief Chat:
Christine Boatright, Lake City Community College

Christine immediately started searching for useful math game websites for a patron who was new to the Service. She found an excellent website and gave her patron tips on searching for others. Christine emailed the patron the transcript for further reference.

Exemplary Detailed Chat
Laurie Bates, Sarasota Library System

Laurie helped a high school student with finding good resources for an assignment on the “red scare.” Laurie quickly ascertained what kind of information the student needed, and led the student to the state resources through Florida Electronic Library. Laurie gave the student a boost by sending an article from the Florida Electronic Library.

Exemplary Teaching Chat
Carolyn Elkins, Florida Agricultural and Mechanical University

Great chat! Carolyn showed a student how to use keywords and develop a search strategy to find articles on music’s influence on society. Even showed how to use Ulrichs to determine of a source was scholarly. Good rapport and teaching points.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Each month, I feel the QA group has to make harder and harder choices as the transcripts seem to get better and better. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Brief Exemplary Chat
Giselle Alonso, Miami-Dade Public Library System
Kelli Byrd, Tampa-Hillsborough County Public
Rhonda Kitchens, State College of Florida, Manatee-Sarasota
Chris Leary, Delray Beach Public Library
Jessica McLuckie, Palm Harbor Library
Deborah Mekeel, State Library of Florida
Tina Russo, Tampa-Hillsborough County Public Library System
Susan Smith, Hodges University
Katie Tyler, Winter Park Public Library
Gale Vaccaro, Bruton Memorial Library

Detailed Exemplary Chat
Guy Adkins, Jacksonville Public Library
Bebe Chang, Broward County Library
Marni Chidsey, Northwest Florida State College
Karen D., Harold Goldstein Library (Florida State University – College of Information)
Eleanor G, Miami-Dade Public Library System
Erica Hassler, Lee County Library System
Carlos Pedemonte, Tampa-Hillsborough County Public
Kay Ralston, Ask a Librarian Intern
Kira Smith, Ask a Librarian Intern
Susan Smith, Hodges University

Teaching Exemplary Chat
Paula Bagwell, St. Petersburg College
Eric Biggs, St. Johns River Community College
Anne Clement, Jacksonville Public Library
Kristin Corbin, Suwannee River Regional Library
Sarah Hammill, Florida International University
April Hine, University of Florida
Patricia Lane, Keiser University
Neil Linger, Broward College
Steve M., Harold Goldstein Library (Florida State University – College of Information)
Rachel Mulvihi, University of Central Florida
Kelly Nagle, Tampa-Hillsborough County Public Barbara Roberts, Miami Dade College
Beth Riggs, Harold Goldstein Library (Florida State University – College of Information)
Susan Smith, Hodges University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.

Congratulations to all those nominated this month. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.