March Madness Month Fun Fact – Tues, March 9

Ask a Librarian March Madness Month

Where each day brings a surprising fact, a fun activity, or an Ask a Librarian award … and a chance to brag about our incredible services!

FUN FACT:

 How patrons word their questions can offer plenty of insight into the patron’s wants & needs.  Focusing on the patron’s perspective gives us an opportunity to customize their transaction all the way around.   

 So… what are patrons asking?  In January, patrons were “wondering” 146 times.  The word “trouble” was used 77 times.  Can anyone say “helping profession”?  Aside from common words like “I”, “and”, & “the”, can you guess what the most commonly-used words by patrons might be?  What would those words say to you about the patron?  Test your guessing skills below, with a list of the Top Ten Most Commonly-Used Words from January’s patrons:

 10. TRYING

 9. ONLINE

 8. ABOUT

 7. HELP

 6. ME

(Okay, so it’s a common word, too – but a terrific reminder to focus on the patron’s perspective!)

 5. HOW

 4. NEED

 3. FIND

 2. BOOK

 And the number one most-used word in January…

 1.  LIBRARY

 Word of Mouth Marketing (WOMM) – Spread the Word!
Inform your patrons with these talking points:
· For live help when you’re not in our library, visit askalibrarian.org (or find the link on our library’s website).
· You can use Ask a Librarian for free.
· Ask a Librarian is a website where you can go to get your questions answered by a real librarian.
· Ask a Librarian is open until midnight ET Sunday through Thursday and until 5 p.m. ET Friday and Saturday.
· If Ask a Librarian isn’t open for chat, you can always email your question to us, and we’ll get back to you within 24 hours.