February and March Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for both February and March Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.


Brief Exemplary Chat
Pat Maurer, Sarasota County Public Library

Pat very quickly found an excellent reliable website to answer the patron’s question concerning tetanus immunization. She copied and pasted the needed information and gave the website where it was found in 4 minutes! Fast and reliable information with a smile.

Teaching Exemplary Chat
Jerry Franz, Hodges University
Walked user through accessing her library’s databases. Showed great rapport with the user.

Detailed Exemplary Chat
Jennifer Hitchcock, Sarasota County
Provided reader’s advisory to a middle school student. She was able to turn her on to a new series. The user said that the information was very helpful and that she would come back after she read it to utilize Ask a Librarian again.


Brief Exemplary Chat
Kira Smith, Ask a Librarian Intern
After her shift, after the official closing in fact, Kira goes above and beyond to help. Suggests solid databases and shows how to navigate them. Ask-a-librarian service on the other side of midnight!

Teaching Exemplary Chat
Regina Sequin, Valencia Community College
Great session by Regina. She helps locate databases, but most importantly helps the user get a handle on his subject. Her teaching includes not only how-to, but how-to *think* about a topic. She does an amazing job deftly covering some higher level information literacy concepts.

Detailed Exemplary Chat
Rhonda Kitchens, State College of Florida, Manatee-Sarasota
Excellent rapport established with patron. Showed patron a variety of excellent resources and how to get them. Good interchange with patron.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Each month, I feel the QA group has to make harder and harder choices as the transcripts seem to get better and better. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

February Brief Chat
Al Swinyarda, Tampa Hillsborough County Public
Catherine Katz, Valencia Community College
Elaine Sabol, Indian River State College
Greg Sidberry, Nova Southeastern
Jessica Mcluckie, Palm Harbor Library
Julie Bill, Lee County Library
Julie McNeil, Jacksonville Public Library
Kathleen Flynn, St Lucie County Library
Lorrie See, Sarasota County Library
Missy Shoop, University of Florida
Pat Barbier, St Petersburg College
Pat Schubert, Manatee County Public Library
Richard Llewellyn, Nova Southeastern
Susan Smith, Hodges University
Tatiana Alvarez, St Petersburg Public Library
Yossi Gremillion, Everglades University

March Brief Chat
Anne Clement, Jacksonville Public Library
Brian Jaudon, Tampa Hillsborough County Public
Chad Mairn, St Petersburg College
Guy Adkins, Jacksonville Public Library
Jaime Goldman, AAL Intern
Rachel Mulvihill, University of Central Florida
Rodica Bendor, Broward County Library
Sandra Stipins, Central Florida Community College
Susan Smith, Hodges University
Tina Mraz, Hernando County Public Library

February Teaching Chat
Jaime Goldman, AAL Intern
Kira Smith, AAL Intern
Marni Chidsey, Northwest Florida State College
Nancy Meyers, Sarasota County Library
Paula Bagwell, St Petersburg College
Peter Washkevich, St Johns County Public Library
Susan Smith, Hodges University

March Teaching Chat
Anne Clement, Jacksonville Public Library
Connie Tuiskuc, Palm Beach State College
Kelli Byrd, Tampa Hillsborough County Public
Carrie Gits, Nova Southeastern University
Rachel Mulvihill, University of Central Florida
Robena Corn, University of Florida
Susan Smith, Hodges University
Susan Weiss, Florida International University

February Detailed Chat
Bebe Chang, Broward County Library
Carol Maksian, Florida Gulf Coast University
Dani Lichtenberg, Palm Beach County
Kay Ralston, AAL Intern
Laura Minnich, Jacksonville Public Library
Richard Llewellyn, Nova Southeastern
Susan Smith, Hodges University
Vicki Wlliams, Brevard County Library

March Detailed Chat
Anne Rice, Monroe County Library
Jaime Goldman, AAL Intern
Jane Tracy, Orange County Public
Kristy Beauchamp, State College of Florida, Manatee-Sarasota
Laura Cifelli, Lee County Library
Susan Smith, Hodges University
Tiger Swan, Florida Agricultural and Mechanical University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: http://info.askalibrarian.org or when closing a live chat session.

Congratulations to all those nominated this month. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.