The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease.
One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local” questions. Learn from the Ask a Librarian Interns Kira Smith and Renee Patterson, how to answer questions you didn’t think you could with relative ease. The interns will be joined by Traci Avet, the AAL Virtual Reference Coordinator and together they will take you through the resources, tips and tricks on helping users from institutions other than your own.
Register at: http://www.tblc.org/ws_info.php?ws=1141