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When Teens Attack – Available on-demand

September 15, 2010September 15, 2010 Training

The archive of the session “When Teens Attack!: Tips for dealing with 12 year olds and other difficult customers on chat reference” is available now at http://www.sos.wa.gov/quicklinks/Ref22-2010-09-14

Keep an eye on the Ref22 site for more info about future sessions: http://www.sos.wa.gov/library/libraries/projects/askwa/Ref22.aspx

Thank you again to Washington State for offering these to us!

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