Because ScreenSharing – which we pay extra for – is so rarely utilized, and because page-pushing in the current InstantService software is so effective, ScreenSharing will be discontinued this Friday, October 1, 2010.   For us, this is great news, because not only does this move actively address one of the few software concerns you’ve had (and one of the more colorful in your staff surveys!), but it also allows everyone to focus on our exciting new texting service to be debuted to Ask a Librarian users on October 25.   We are excited to be moving forward in our journey to reach all Ask a Librarian users most effectively, and in their moments of need.