The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for May Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.  The three winning transcripts are at:

Exemplary Brief Chat: Jaimie Goldman, Ask a Librarian Intern.

Although this Chat was entered under the brief category and help was quickly given, Jaimie guided a student to excellent college resources for education topics (reading coaches)!

Exemplary Detailed Chat: Sarah Hamill, Florida International University.

Sarah assisted a student who was trying to find a medical coding book also encouraging the student to do some searches.  Although the news on finding an up-to-date book on the topic was not favorable, the student was grateful for the time and effort that Sarah gave in working with her.

Exemplary Teaching Chat:Rachel Mulvihill, University of Central Florida.

Helped a student locate articles for her paper and learn about the APA 6th edition. Rachel worked very effectively with a student from a different college than her own and led the student to the correct database for an education topic. Rachel even suggested keywords that the student could use to search the topic. Good interaction and teaching!

Each month we receive numerous nominations for fantastic reference.  Here are the other nomineees:

Brief Chat
Anthony Valenti, Edison State College
Carlos Pedemonte, Tampa Hillsborough Public Library
Chad Mairn, St Petersburg College
Christine Boatright, Lake City Community College
Jeffrey Lechnar, Broward County Library
Katie Tyler, Winter Park Public Library
Kay Ralston, AaL Intern
Kimberly Reycraft, Florida Gulf Coast University Library
Marni Chidsey, Northwest Florida State College
Mindy Rose, Palm Beach County Library District
Rob Krull, Palm Beach State College
Rodica Bendor, Broward County Library
Sarah Hamill, Florida International University
Susan Smith, Hodges University
Susan Weiss, Florida International University

Detailed Chat
Bebe Chang, Broward County Library
David White, Jacksonville Public Library
Debora Stewart, Palm Beach Atlantic University
Donna Wrublewski , University of Florida
Jaime Goldman, AaL Intern
Kira S, AaL Intern
Richard Llewellyn, Nova Southeastern University

Teaching Chat
Beth R (FSU), Goldstein Library
Candice K, Osceola Library System
Greg Sidberry, Nova Southeastern University
Jaime Goldman, AaL Intern
Jennifer Kebble, Fort Walton Beach Public Library
Kira S, AaL Intern
NSU Reference Desk 1, Nova Southeastern University
NSU Reference Desk 2, Nova Southeastern University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.

Congratulations to all those nominated this month.  Don’t forget – Exemplary Reference Awards will be presented at FLA 2011 (  I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.