December was our busiest December on record. Even in a short month where people are often more focused on the holidays that reference assistance.
Ask a Librarian had:
- 2,825 Live Chat Sessions
- 1,271 Email Questions
- 314 Text Questions
A summary of the month report for the state:
December Summary Report
Detailed Reports per library:
Total Chat By Entry Point Dec10 (Updated 1.5.2011)
Total Email By Entry Point Dec10
Total Text By Entry Point Dec 10
Reports by Region
Users by County (User Reported Zipcode) Dec 10
AAL Texting by Number Dec10