The AAL User Satisfaction survey is now live for customers. Please push this to users at the end of a session. The software will also attempt to push the survey- but it only appears to those without pop-up blockers.
To push the survey – use the script in the response library followed by the URL in the response library.
The survey asks:
1- Was this your first time using Ask a Librarian?
2- Did you connect with a Librarian today?
3- Was your question answered today?
4- Did the librarian show you any Web-based library resources today (library catalog, databases, etc.)?
5- Do you think you would be able to use those same resources on your own, later on?
6- Do you think you will be more comfortable doing online research in the future?
7- Would you use the Ask a Librarian service again?
8- How did you hear about Ask a Librarian?
9- We welcome your comments or suggestions. Please let us know how we are doing, and how we can improve!
Please let us know if you have any questions.