September 2010 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the September 2010 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning transcripts are at:

Brief Exemplary Chat: Susan Weiss, Florida International University

  • After Susan found out the exact article that a student’s needed, she carefully guided the student through the options of finding the article. The student was very pleased when Susan located a copy of the article in print at the home library.

Detailed Exemplary Chat: Natasha Godwin, Santa Rosa County Library System

  • Natasha’s skillful reference interview and useful resources combine to help a mother and daughter find reading material. This chat also offers great examples of questions for readers’ advisory.

 Teaching Exemplary Chat: Joseph (Yossi) Gremillion, Everglades University

  • Yossi explained some intricacies of how to use a specialized nursing database for finding evidence based research articles. Yossi led the student through the steps of limiting search criteria even sending a screen shot to help the student visualize and navigate the search parameters.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Christine B, Florida Gateway College

Deborah M, State Library of Florida

Jeremy B, Hillsborough Community College

Peter W, St. John’s County Public Library

Richard L, Nova Southeastern University

Wendy D, Gulf Coast Community College

Yossi G, Everglades University

Detailed Chat

Jan F, University of Florida

Kay R, Ask a Librarian Intern

Kris W, Southern Technical College

Susan S, Hodges University

Yossi G, Everglades University

Teaching Chat

Diana M, Santa Fe College

Jaime G, Ask a Librarian Intern

Jennifer B, St. Petersburg College

Jessica B, Jacksonville Public Library

Kay R, Ask a Librarian Intern

Kimberly R, Florida Gulf Coast University

Richard L, Nova Southeastern University

Stephanie K, State College of Florida – Manatee/Sarasota

Susan S, Hodges University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.

Congratulations to all those nominated this month. Don’t forget – Exemplary Reference Awards will be presented at FLA 2011 ( in Orlando, Florida. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.