October 2010 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for theOctober 2010 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at: http://askalibrarian.org/blog/?page_id=2391

Brief Exemplary Chat: Ericka Dow, Manatee County Library System
Ericka conducted a spot reference interview to find out the patron’s level was a freshman and types of resources that the student could use about the topic of renewable energy. Then, she found the student credible resources for the assignment. The student was very pleased with the quick help!
 
Detailed Exemplary Chat: Kira Smith, Ask a Librarian Intern
Kira was very patient with this student and finally found a map that satisfied her teacher’s requirement. The student wanted Kira’s e-mail “you are a BIG no HUGE help i apreciate your time ” The student actually came back on the chat later and asked for Kira. 
 
Teaching Exemplary Chat: Michelle Rezeau, Brevard Community College
Michelle patiently directs this student to her library’s resources beginning with the log in process and finally helping her access an e-book of poetry criticism. Michelle encouraged this student every step of the way and gave positive feedback. The student was grateful and said she would come again.

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Susan S, Hodges University
Kristy P, Florida Atlantic University
Yossi G, Everglades University
Jamie G, Ask a Librarian Intern
Doug B, Pasco-Hernando Community College
Marsha M, Tampa-Hillsborough Public Library
Lauri R, Florida Atlantic University
Richard L, Nova Southeastern University
Alicia D, Pasco County Library System
Kelli M, Tampa-Hillsborough Public Library
Jennifer R, Harold Goldstein FSU
Nola P, University of Central Florida
Katie T, Winter Park Public Library

Detailed Chat

Susan S, Hodges University
Katie T, Winter Park Public Library
Yossi G, Everglades University
Kelly N, Tampa-Hillsborough County Public Library System 
Greg S, Nova Southeastern University
Veronica Z, Ask a Librarian Intern
Sharon R, Orange County Library System
Pat R, Maitland Public Library

Teaching Chat

Kimberly R, Florida Gulf Coast University
Guy A, Jacksonville Public Library
Susan S, Hodges University
Elaine S, Indian River State College
Bronwyn M, Ask a Librarian Intern

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/ or when closing a live chat session.

Congratulations to all those nominated this month. Don’t forget – Exemplary Reference Awards will be presented at FLA 2011 (http://www.flalib.org/). in Orlando, Florida. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.