Please register now for our upcoming webinar:  

Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award

Mon., June 6, 2011 – 1:30 – 3:00 pm ET

Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching chats – based on outstanding virtual reference customer service in Ask a Librarian. In this workshop, Susan Livingston of South Florida Community College, who has won four Exemplary Reference Awards, will provide the tips and tricks she has developed to provide superior customer service. Pat Barbier, co-chair of the Quality Assurance Workgroup, will provide valuable tips and insights from the Quality Assurance Workgroup perspective.  Let Susan and Pat give you all the tools you need to provide customer service excellence and secure your next Exemplary Reference Award.  Register today!