November 2010 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the November 2010 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at:

Brief Exemplary Chat: Anne Rice, Monroe County Public Library
Anne R. very quickly showed a student how to use Google’s Advanced search and directed the student in how to limit a search to .edu domain websites.  Anne was encouraging as she worked with the student who was appreciative of the help.
Detailed Exemplary Chat: Bronwyn Main, Ask a Librarian Intern
Although this chat originated through the Collaborative, it was a question from a university student who needed assistance in finding sources on a topic related to the student’s community service. First Bronwyn showed the student some pertinent newspapers sites, and then she directed the student in searching the needed college databases, which previously had not been useful for the student. Bronwyn gave suggestions for keywords and finished the Chat with an invitation to return if more help was needed. The student comment was “keep up the great work.” 
Teaching Exemplary Chat: Donna Wrublewski, University of Florida
This was a very long chat. However, it was in keeping with a detailed consultation on a research topic done online. The topic was scholarly and required teaching navigation of specialized databases which Donna did in an orderly patient manner. The student was grateful for her expertise stating “ yes i am finding tons of stuff;  I don’t have any more questions” and finally: “Thanks SO much Donna I appreciate all your help.”

Congratulations to our winners!


Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Susan S, Hodges University
Kelly N, Tampa-Hillsborough Public Library
Yossi G, Everglades University
Lauri R, Florida Atlantic University
Richard L, NOVA Southeastern University
Ely, Nova Southeastern University
James P, Miami-Dade Public Library
Amber B, Tallahassee Community College
Susan L, South Florida Community College
Nicole H, Winter Park Public Library
Natasha G, Santa Rosa County

Detailed Chat

Richard L, Nova Southeastern University
Susan S, Hodges University
Richard R, Martin County Library System
Yossi G, Everglades University
Sharon W, Jacksonville Public Library
Veronica Z, Ask a Librarian Intern
Tina N, USF St. Petersburg
Ingrid P, Pasco Hernando Community College
Edith R, Central Florida Community College
Renee P, Ask a Librarian Intern

Teaching Chat

Edith R, Central Florida Community College
Kimberly R, Florida Gulf Coast University
Susan S, Hodges University
Veronica Z, Ask a Librarian Intern
Yossi G, Everglades University
Lena P, South Florida Community College
Donna K, St. Petersburg College
Jaime G,  Ask a Librarian Intern
Kaya V, USF St. Petersburg
Lori H, Lee County Library System
Nancy S, New College of Florida

Nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session. Don’t forget – Exemplary Reference Awards will be presented at FLA 2011 ( on Thursday, May 5 at 1:15 pm in Orlando, Florida!  A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.