December 2010 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the December 2010 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at:

Brief Exemplary Chat: Ursula Bouroncle, Broward County Library System
Ursula helps this student navigate Noodle Tools for her articles retrieved from ERIC database—student is very thankful.  :  )

Detailed Exemplary Chat: Brian Jaudon, Tampa-Hillsborough Public Library
Brian was patient and helpful finding and explaining literary devices to a high school student. 

Teaching Exemplary Chat: Diana Mathews, Santa Fe College
Diana encourages this student as she walks him through the steps of finding scholarly articles on global warming and its effect on animals. She displays humor as she teaches this student not only how to find articles but also how to cite his sources by using the links in Academic Search Complete. Student says ” thanks you are a life save”. I really like Diana’s style of teaching…keep it up Diana!

Congratulations to our winners!


Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Katie T, Winter Park Public Library
Nicole H, Winter Park Public Library
Jackie P, Bay County Regional NWRLS
Kay R, Ask a Librarian Staff
Kimberly R, Florida Gulf Coast University
Bronwyn M, Ask a Librarian Staff
Susan S, Hodges University
Jamie G, Ask a Librarian Staff
Yossi G, Everglades University
Susan W, Florida International University
Carlos P, Tampa-Hillsborough Public Library
Nola P, University of Central Florida
Joe Z, Nova Southeastern University

Detailed Chat

Sandra C, Tampa-Hillsbourough Public Library
Jana R, University of Florida
Paula M, Marion County Public Library

Teaching Chat

Cindy C, University of Florida
Veronica Z, Ask a Librarian Staff
Nicole H, Winter Park Public Library

Nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session. Don’t forget – Exemplary Reference Awards will be presented at FLA 2011 ( on Thursday, May 5 at 1:15 pm in Orlando, Florida!  A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.