The Quality Assurance Workgroup is happy to award the following transcripts for the February 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.
The three winning transcripts are at: http://askalibrarian.org/blog/february2011exemplarytranscripts/
Brief Exemplary Chat: Andrew Beman-Cavallaro, Bartow Public Library
Andrew B. assisted a patron who was beginning a project on modern slavery as a Human Rights issue. Andrew directed the patron to useful reliable websites. The patron appreciated the quick helpful website resources including a definition of human rights from a free but quality encyclopedia of philosophy!
Detailed Exemplary Chat: Alicia Ellison, Hillsborough Community College
Alicia provided great customer service and excellent resources. Alicia was willing to follow up with further information for the patron on a challenging research question.
Teaching Exemplary Chat: Laura Baas, State Library of Florida
Laura provided excellent support to a student trying to navigate online databases and locate authoritative websites. Laura had a lot of patience and stayed in close contact with the patron, helping with the intricate navigation of scholarly databases.
Congratulations to our winners!
Each month we receive numerous nominations for fantastic reference. Here are the other nominees:
Debora S, Palm Beach Atlantic
Catherine K, Valencia Community College
Greg S, Nova Southeastern University
Carla C, Miami Dade College
Susan S, Hodges University
Yossi G, Everglades University
Juan L, Ana G. Mendez University System
Christine B, Florida Gateway College
Reinee S, Goldstein FSU
Bronwyn M, Ask a Librarian
Peter, St Johns County
Mindy R, Palm Beach County
Angela G, Jacksonville PL
Anne C, Jacksonville PL
Lori L, Lee County
Jaime G, Ask a Librarian
Tom M, Citrus County
Pammy H, Osceola County
Richard L, Nova Southeastern University
Sara G, University of Florida
Karen O, Suwannee River Public Library
Deborah M, State Library of Florida
Kira S, Ask a Librarian
Julio, Miami-Dade Public Library
Meg C, Goldstein FSU
April H, University of Florida
Sandra C, Tampa-Hillsborough Public Library
Sharon R, Orange County Library System
Paula B, St. Petersburg College
Renee P, Ask a Librarian
Janet B, Tampa-Hillsborough Public Library
Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: http://info.askalibrarian.org/ or when closing a live chat session. A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.