March 2011 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the March 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at:


Brief Exemplary Chat – Paula McCahon, Marion County Public Library
Good referral done quickly and efficiently.  
Detailed Exemplary Chat – Chris McHale, University of Florida
Customer stated “You’ve been amazing” and I agree. Good rapport, great searching, and wonderful service!
Teaching Exemplary Chat – Anne Clement, Jacksonville Public Library
In addition to answering the patron’s original question about ILL, Anne showed her how to navigate Academic OneFile through the FEL. Gave several helpful suggestions. Patron was pleased and remarked “Thank you so much! I was getting worried there for a little bit.. But you have helped a lot! :-)”


Congratulations to our winners!
Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Guy A, Jacksonville PL
Laura C,Lee County
Mindy R, Palm Beach County
Susan S, Hodges University
Yossi G, Everglades University
Bronwyn M, Ask a Librarian Staff Bronwyn M
Charlyn H, Citrus County Charlyn H
Greg S, NOVA Reference
Jessica M, Palm Harbor
Julie M Jacksonville Public
Kathleen C, Tallahassee CC
Katie T, Winter Park Public Library
Kaya V, USF St. Pete
Laura B, State Library
Lynne F, Goldstein FSU Lynne F
Marta K, Indian River State College
Susan S, Hodges University
Tiger S, FAMU

Detailed Chat

Yossi G, Everglades University
Amy M, Santa Rosa County
Anne C, Jacksonville PL
Ben M, Orange County
Laura C, Lee County Laura C
Theresa R, Jacksonville PL
Tomiko K, Alachua County
Yuri J, Jacksonville PL

Teaching Chat

Mindy R, Palm Beach County
Angela T, Goldstein FSU
Diana M, Santa Fe College
Elaine S, Indian River State College
Jennifer R, Goldstein FSU
Kaya V, USF St. Petersburg
Kira S, Ask a Librarian Staff
Mindy R, Palm Beach County
Jaime G, Ask a Librarian Staff
Susan S, Hodges University
Susan W, FIU
Tina N, USF St. Petersburg
Yossi G, Everglades University



Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.  A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.