April 2011 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the April 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at: http://askalibrarian.org/blog/april2011exemplaryawards/ 

Brief Exemplary Chat:
Laura Baas, State Library of Florida 
Laura answered this quick and easy and with professional courtesy. It was exactly what the patron needed, and every brief chat should be this simple. Thanks Laura!

Detailed Exemplary Chat
Mandy Morris, St. Petersburg Public Library 
Customer was pleased when Mandy helped him find information about a new program he heard about.

Teaching Exemplary Chat
Ashley Johnson, Pasco County Library
Very smooth instruction on article searching!

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Susan W,  FIU
Greg S,  NOVA
Susan S, Hodges University
Yossi G,  Everglades University
Melanie H,  Manatee County
Bronwyn M,  Ask a Librarian Staff
James P, Miami Dade Public Library System
Amanda D ,Wilderness Coast

Detailed Chat

Juan L, Ana G. Mendez University System
Susan S, Hodges University
Katie T, Winter Park Public Library
Bronwyn M, Ask a Librarian Staff
Yossi G, Everglades University
Jill, Lee County
Chad M, St Petersburg College
Hank Y, UF
Lena Phelps-Ellerker, South Florida Community College
Courtney M, Winter Park Public Library

Teaching Chat

Elaine S, Indian River State College
Diana M, Santa Fe College
Susan S, Hodges University
Bronwyn M, Ask a Librarian Staff
Yossi G, Everglades University
Richard L, NOVA
Greg S, NOVA
Alysee, FAU
Lena Phelps-Ellerker, South Florida Community College
Janet B, Tampa Hillsborough

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/ or when closing a live chat session. A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.