May 2011 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the May 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at:

Brief Exemplary Chat:
Cindy Jones, Santa Rosa County
Cindy used her librarian’s expertise to guide a patron in finding the link to have a book placed on reserve with her library card. Good interaction with a patron in navigating the patron’s home library website!

Detailed Exemplary Chat:
Hal Harmon, Sarasota County Libraries
Hal did a great job explaining different funding scholarship and grant databases and funding sources to this patron. Asked great questions and kept the conversation flowing nicely.

Teaching Exemplary Chat:
Marlyn Pethe, University of Tampa
Marlyn helped a student from a different college from her own with a better search strategy on the scholarly database, JStor. Marlyn’s strategy was successful and the student was grateful!

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Yossi G,    Everglades University
Greg S,    NOVA
Susan S ,   Hodges University
Kathleen C,    Tallahassee CC
Diana M,    Santa Fe College
Dan H,     ndian River State College
James P,     Miami Dade Public Library System
Bronwyn M,    Ask a Librarian Staff
Jill B,    Lee County
Laura C ,    Lee County
Charlyn H,    Citrus County
Andrew B,    Bartow Public
Rodica B ,    Broward County
Jessica M,    Palm Harbor
Jill B,    Lee County
Angela G,     Jacksonville PL
Candice p,    Miami Dade Public
Fawn V,    West Palm Beach
Kira,    Ask a Librarian Staff
Pat B.,    Saint Petersburg College
Matt T,    University of South Florida
Anthony V.,    Edison State
Dani L,    Palm Beach County
Kristy P,    FAU
Veronica Z,    Ask a Librarian Staff

Detailed Chat:

Elaine S., Indian River State College
Ursula B, Broward County
Eric, Jacksonville Public
Amanda, DWilderness Coast
Pammy H,  Oseola
Laura C., Lee County

Teaching Chat:

Charlyn, Citrus County
Mary C, North Miami
Bronwyn, Ask a Librarian

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session. A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.