June 2011 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the June 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

The three winning transcripts are at: http://askalibrarian.org/blog/june-2011-exemplary-awards/

Brief Exemplary Chat:
Diana Matthews, Santa Fe College
Diana went beyond just showing a student who needed time management information, and also showed the student a calendar in Google to better stay on track with time commitments.

Detailed Exemplary Chat:
Richard Llewellyn, Nova Southeastern University
Richard worked with a student to find keywords that worked to retrieve articles on a very specific topic for research. After working with Richard, the student said “yea, I’m seeing good articles…” Successful patient online session on research.

Teaching Exemplary Chat:
Kristy Padron, Florida Atlantic University
Kristy P. did an excellent job of maintaining a sense of excitement while showing the patron how to navigate their school’s database. She sent the patron the school’s catalog URL and then proceeded to walk them through the process of finding the databases and searching. Kristy P. succeeded in fostering a sense of proficiency in the patron, reflected in their statement “i think i am ready to go by my self.”


Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Yossi G, Everglades University
Susan W, FIU
Amy M,  Santa Rosa County
Andrea C, Lee County
Bronwyn M, Ask a Librarian Staff
Diana Matthews, Santa Fe College
Jaimie G., AskALibrarian Staff
Jill S., Brevard Community College
Katie B., Palm Harbor
Kaya vB, USF St. Petersburg
Lena P , South Florida CC
Susan S , Hodges University

Detailed Chat:

Bronwyn M , Ask a Librarian Staff
Christine B , Florida Gateway College
Dana T, Southwest Florida College
Ingrid P., Pasco Hernando Community College
John M., OCLS
Juan L, Ana G. Mendez University
Kaya vB, USF St. Petersburg –
Richard L, NOVA
Stephanie K, SCFMS
Susan S, Hodges University
Susan W, FIU
Yossi G, Everglades University – Yossi G

Teaching Chat:

Paula B,  St Petersburg
Bronwyn, AskALibrarian Staff
Kristy P., FAU
Drew S,  USF
Marian S., College of Central Florida
Debora S, Palm Beach Atlantic University
Kaya, USF St. Petersburg

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: http://info.askalibrarian.org/ or when closing a live chat session. A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.