OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.
Seeking Synchronicity: Revelations and Recommendations for Virtual Reference
an OCLC research report webinar
DATE: January 31, 2012
TIME: 3:00 pm – 4:30 pm (EST)
LOCATION: OCLC’s Online Classroom
an Ask a Librarian facilitated conversation
DATE: February 1, 2012
TIME: 10:00 am – 11:00 am (EST)
LOCATION: TBLC’s Online Classroom
On January 31, 2012 from 3:00 – 4:30 p.m. (EST), co-authors Lynn Silipigni Connaway (OCLC Research) and Marie L Radford (Rutgers, the State University of New Jersey) will review the report’s findings and address topics such as:
· The exaggerated death of ready reference
· The importance of query clarification in Virtual Reference
· Boosting accuracy and building better relationships in Virtual Reference
· Learning from Virtual Reference transcripts
· Convenience as a “hook” to draw users to Virtual Reference
· Generational differences in how people perceive reference interactions and determine success
· The need for more and improved marketing of Virtual Reference
For more information about the Seeking Synchronicity: Revelations and Recommendations for Virtual Reference report click here.
To register with OCLC for the January 31st webinar click here.
After this OCLC-sponsored webinar, participants are invited to return on Wednesday, February 1, 2012 from 10:00 – 11:00 a.m. when Ask-a-Librarian staff facilitates a continuing discussion among Florida librarians. For more information about the discussion session and to register click here.