Calling all evening-shift library staff!

TBLC Presents… 

 How to Deal with Angry Customers

(Yes, it’s an evening workshop!)

Thurs., Feb. 16, 2012   ~   7:30-8:15 pm ET

 

What is the secret to handling situations with difficult or angry customers while maintaining your composure and professionalism?
In this webinar, Andrew Sanderbeck of PCI Webinars/People Connect Institute will teach you a five-step approach to help you effectively diffuse and resolve these situations with less stress AND more confidence!