OCLC webinar: “What the @#$? Dealing with Rude Patrons Online”

“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without losing your cool. Click here to register.

Thurs., June 14, 2012
1-2 pm ET