The Quality Assurance Workgroup is happy to award the following transcripts for the September 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

The three winning transcripts are at:

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

Brief Exemplary Chat:
James Larson, Palm Beach County
This was a great readers’ advisory session for James L.  He explored the patron’s interests in fiction and with his knowledge of fiction, James was able to find titles in a specific genre for the patron. James L. really connects with the patron over book suggestions.

Detailed Exemplary Chat:
Susan Smith, Hodges University
Susan S. helped a grade school student with ideas for a science project by finding books that the student could check out from a local library and also sending excellent websites that were age specific for the 5th grader.

Teaching Exemplary Chat:
Richard Reilly,  Martin County Public Library
Richard helped a student explore the concept of “cause to action” finding useful websites that helped explain the concept to the student who was writing a composition paper. Good guidance for a student who was trying to understand a difficult concept!

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Carla C,    Miami Dade College
SandraLee H, St Leo University
Sarah H, FIU
Greg S,    NOVA
Kaya vB, USF St. Petersburg
Peter,    St Johns County
Greg R,     Jacksonville PL
Jaime G,    Ask a Librarian Staff
Jonathan D, Maitland Library
Anne R,     Monroe County
Julio G, Miami Dade Public Library System
Pammy H, Osceola County
Guy A,    Jacksonville PL
Susan S, Hodges University
Rodica,    Broward Public
Candace,    MDPLS
Cate O.,    Marion County
Susan,    Lake Wales Public Library
Katie T, Winter Park Public Library
Marni,     NWFSC

Detailed Chat:

Sarah H,    FIU
Elaine S, Indian River State College
Bronwyn M, Ask a Librarian Staff
Yossi G,    Everglades University
Guy A,    Jacksonville PL
Pammy H, Osceola County
Kathy S, Palm Harbor
Andrew B, Bartow Public
Mindy R,    Palm Beach County
Christine B , Florida Gateway College
Greg S.,    Nova
Carol,    Jacksonville Public Library
Debra B, Keiser University
Marni (marnic),Northwest FL State College

Teaching Chat:

Catherine K,    Valencia College
Richard L,    NOVA
Chad M,     St Petersburg College
Kaya vB,    USF St. Petersburg
Joey S,     Goldstein FSU
Stacy H,     Volusia County
Bronwyn, M     Ask a Librarian Staff
Susan S,     Hodges University
Chris L,    Delray Beach
Jaime G,     Ask a Librarian Staff
AmandaS,    Everglades University
Tiger S,    FAMU
Jennifer G, St. Petersburg College