The Quality Assurance Workgroup is happy to award the following transcripts for the October 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

The three winning transcripts are at:

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

Brief Exemplary Chat:
Brian Walton, Tampa-Hillsborough Public Library System
Gave complete and accurate info, good rapport; I like the way he referred the caller to our own resources. So many people don’t know what we have online!

Detailed Exemplary Chat:
Adam Larose, Florida State University
I love the patron comment that Adam had been “ridiculously helpful.” He certainly was!

Teaching Exemplary Chat:
Jennifer Gregor,  St. Petersburg College
Jennifer did a great job with giving very specific instructions on how to access information on Youth Gangs and she kept checking to make certain her patron was following along and able to access the information. Although sometimes it’s more expedient to send articles to a patron, I like it when the librarian makes the patron log in and follow along-and is patient to boot.

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Bronwyn, AAL Staff
Christa S, Jacksonville PL
Jessica B, Jacksonville Public Library
Amy M, Santa Rosa County
Susan S,Hodges University
James P    Miami Dade Public Library System
Marsha M,Tampa Hillsborough
Tom M,Citrus County
Zach E,Everglades University
Amanda S,Everglades University
Kaya vB,USF St. Petersburg
Jaime G,Ask a Librarian Staff
Kaya vB,USF St. Petersburg

Detailed Chat:

Sally S., Goldstein FSU
Bronwyn,AAL Staff
Lindsey W,Florida Keys Community College
Dan,Indian River State College
Amanda S,Everglades University
Carlos F,Miami Dade College
Yossi G,Everglades University
Susan S,Hodges University
Jonathan D,Maitland Library
Christine B,Florida Gateway College

Teaching Chat:

Lindsey W., Florida Keys Community College
Nola, UCF
Catherine K, Valencia College
Jaime G,Ask a Librarian Staff
Amanda S,Everglades University
Diana R,Ask a Librarian Staff
Mindy R,Palm Beach County
Kaya vB,USF St. Petersburg
Christine B,Florida Gateway College
Richard L,NOVA
Susan S,Hodges University
Kathleen C,Tallahassee CC
Juan L,Ana G. Mendez University
Susan W,FIU