November 2011 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the November 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

The three winning transcripts are at:

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: or when closing a live chat session.

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

Brief Exemplary Chat: Rachael Neu, Florida Atlantic University 

Great job! Even though this was a brief chat, Rachael had several teaching moments. Patron was very pleased.

Detailed Exemplary Chat: Carlos Fernandez, Miami Dade College

Carlos went the extra step of sending a student resources when helping the student find both web and database primary resources on a lesser known history topic. The student appreciated the help!

Teaching Exemplary Chat: Wendy Dover,  Gulf Coast State College 

Wendy found excellent sources for a student who wanted primary and secondary sources. Wendy responded to the student’s request for primary sources from databases by finding one that allows limiting by primary sources. Good interaction with a patron who had previously been unsuccessful in using databases!

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Greg S, NOVA
Tom M, Citrus County
Jonathan D, Maitland Library
Ben E, Goldstein FSU
Jaime G, Ask a Librarian Staff
Susan S, Hodges University
Jerry F, Hodges University
Richard L, NOVA
Wendy D, Gulf Coast SC
Jessica S, West Florida Public Library
Beth K, Valencia College
Diana R, Ask a Librarian Staff
Jeff, Jacksonville Public

Detailed Chat:

Richard L, NOVA
Greg S, NOVA
Amanda S, Everglades University
Jonathan D, Maitland Library
Andrew B, Bartow Public
Jaime G, Ask a Librarian Staff
Marni, Northwest FL State College
Bronwyn M, Ask a Librarian Staff
Susan S, Hodges University
Jessica S, West Florida Public Library
Yuri, Jacksonville Public Library
Lee S, Marion County Public Library
Debora S, Palm Beach Atlantic U.

Teaching Chat:

Eric, Florida Keys C C
Pam H, Polk State College
James R, Florida State University