December 2011 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the December 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

The three winning transcripts are at:

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at:  or when closing a live chat session.

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

Brief Exemplary Chat – Laurie Bates, Sarasota County Public Library

Laurie Bates does a great job of efficiently problem-solving a patron’s technical issue, using know-how from her own library experiences to guide the patron through an ebook process. And even though the patron is not ultimately successful, they really appreciate Laurie B.’s help and leave the chat happy.

Detailed Exemplary Chat – Kira Smith, Ask a Librarian Intern

Thirty minutes, multiple searches, several on-point resources and a whole lot of patron gratitude!

Teaching Exemplary Chat – Chris McHale, University of Florida

Chris M. guides the patron through the use of an academic database. He points the student to a helpful libguide and even helps them to develop keywords for their search.

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Andrew B, Bartow Public
Jaime G , Ask a Librarian Staff
Susan S , Hodges University
Diana R , Ask a Librarian Staff
Ben E, Goldstein FSU
Amanda S , Everglades University
Rodica B , Broward County
Jonathan D, Maitland Library
Kira, Ask a Librarian Staff
Joey S, Goldstein FSU
Pammy H, Oseola Library System

Detailed Chat:

Ingrid, Pasco Hernando CC
Robin E,Lake Sumter CC
Susan S,Hodges University
Jonathan D,Maitland Library
Bronwyn,AAL staff
Joey S, Goldstein FSU
Kathy S.,Palm Harbor

Teaching Chat:

Laura R.,Nova
Renee, Ask- A -Librarian
Sharon R, Orange County