The Quality Assurance Workgroup is happy to award the following transcripts for the January 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

The three winning transcripts can be read at:

Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at:  or when closing a live chat session.

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

Brief Exemplary Chat – Matt Burrell, Florida State University Libraries

Matt B. was prepared with knowledge of how to navigate the Florida Administrative Code and was able to direct the patron to the right spot. In addition, Matt spotlighted the definition of some of the legal terms. His patron was grateful for a fast accurate response!

Detailed Exemplary Chat – Richard Llewellyn, NOVA Southeastern University

Although Richard could not see a student’s resources, he was able to give the student good advice in finding specific journal titles and then narrowing a search in databases that were likely to carry those journals. Richard also suggested that the student contact the home library for more specific help if those leads did not help.

Tom Caswell, University of Florida

Tom Caswell, University of Florida

Teaching Exemplary Chat – Tom Caswell, University of Florida

Tom C. actually helped a student twice, first in accessing the student’s college resources, and then during the second chat, he explained how to narrow to peer reviewed articles in a database. Tom was able to suggest search terms and some search strategy to the student. It is always good when patrons are satisfied and return for more help!

Congratulations to our winners!

Each month we receive numerous nominations for fantastic reference. Here are the other nominees:

Brief Chat:

Kaya vB, USF St. Petersburg

Diana M, Santa Fe College

Greg S,  NOVA

Diana R, Ask a Librarian Staff

Bronwyn M, Ask a Librarian Staff

Susan S, Hodges University

Amy M, Santa Rosa County

Amanda S, Everglades University

Susan S, Hodges University

Jaime G, Ask a Librarian Staff

Greg S, NOVA

Lora G, Niceville Public Library

Nataly B., FSU

Ingrid P, Pasco Hernando CC

Detailed Chat:

Gary Parsons, FAU

Greg S, NOVA

Susan S, Hodges University

Bronwyn M, Ask a Librarian Staff

Amy-Jane M, Lee County

Ingrid, Pasco Hernando CC

Deidra G, Miami Dade Public Library System

David H, UF

Kristen, Goldstein FSU

Matt T, USF

Kira S., Ask A Librarian Staff

Deborah S., Palm Beach Atlantic

Pammy H, Osceola County Library System

Susan W, FIU

Teaching Chat:

James P, Miami Dade Public Library System

Susan S, Hodges University

Chad M, St Petersburg College

Renee, Ask a Librarian Staff

Karen S., FSU