Chat, Text, and Email Statistics – June 2012

by | Jul 3, 2012 | News, Statistics

June 2012 Stats

Usage Summary

askalibrarian.mobi Mobile Chat Sessions198
Standard Chat Sessions2,533
Instant Invite Chat Sessions59
Widget Chat Sessions1,173
Total Chat Sessions3,963
E-mail Sessions1,475
Text Sessions434
June 2012 total sessions5,872
Fiscal 2011-201264,784
Total use 2010-201275,712
Participating Libraries126

Top entry by chat

  1. Orange County Public Library Sytem
  2. Tampa Hillsborough Public Library System
  3. University of South Florida Libraries
  4. Florida State University
  5. Broward County Library
  6. Nova Southeastern University
  7. Jacksonville Public Library
  8. Miami Dade Public Library System
  9. St. Petersburg College
  10. University of Florida

Training

  • Total Trained:
  • Number of Sessions:
  • Classes Offered:

Live Chat

Local Desks1,131
Academic359
Collaborative2,473
Total Chat3,963

Local Stats by Entry Point

Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

This widget was created for SCFMS and is on their Primo page.

Instant Invite

Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.