Texting Enhancement for the Local Desk

We have a new enhancement available for libraries utilizing the text messaging feature and the local desk in AAL.

If you staff your local desk daily, all incoming text messages can be set up to go straight to your local desk interface. If you choose to implement this option, you will no longer have to log into texting to answer text messages from your patrons or students. Everything will come right to your local desk interface.

This means only your staff will be answering your students/patrons texts. It also means that if you are not staffing your local desk, the text messages will be waiting for you in the Mail Queue until the next time you log in.

If you are interested in implementing this feature, please let me know. A big thank you to New College of Florida, University of Central Florida, and Florida State University who were the first libraries to help us roll out this new implementation.

If you have any questions, please let Jessie know.