Chat, Text, and Email Statistics – August 2012

by | Sep 11, 2012 | News, Statistics

August 2012 Stats

Usage Summary

askalibrarian.mobi Mobile Chat Sessions186
Standard Chat Sessions2,079
Instant Invite Chat Sessions49
Widget Chat Sessions1,110
Total Chat Sessions3,424
E-mail Sessions1,460
Text Sessions516
August 2012 total sessions5,400
Fiscal 2011-201275,782
Total use 2010-201175,712
Participating Libraries126

Top entry by chat

  1. Orange County Public Library Sytem
  2. Tampa Hillsborough Public Library System
  3. Florida State University
  4. University of Florida
  5. Jacksonville Public Library
  6. University of South Florida Libraries
  7. Nova Southeastern University
  8. Broward County Library
  9. University of Central Florida
  10. Miami Dade Public Library System

Training

  • Total Trained: 84
  • Number of Sessions: 6
  • Classes Offered: 1.5-Hour Refresher; Custom Training; High Anxiety: Increasing your Comfort Level on the Statewide Desk; Online Introductory Training Continued; Online Resources in the Agent Console

Live Chat

Local Desks1,011
Academic315
Collaborative2,098
Total Chat3,424

Local Stats by Entry Point

Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

This widget was created for SCFMS and is on their Primo page.

Instant Invite

Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.