Chat, Text, and Email Statistics – September 2012

by | Oct 10, 2012 | News, Statistics

September 2012 Stats

Usage Summary

askalibrarian.mobi Mobile Chat Sessions234
Standard Chat Sessions3,080
Instant Invite Chat Sessions92
Widget Chat Sessions1,874
Total Chat Sessions5,280
E-mail Sessions1,567
Text Sessions674
September 2012 total sessions7,521
Fiscal 2011-201283,400
Total use 2011 -201275,712
Participating Libraries126

Top entry by chat

  1. Florida State University
  2. University of South Florida Libraries
  3. University of Florida
  4. Tampa Hillsborough Public Library System
  5. Orange County Public Library Sytem
  6. Nova Southeastern University
  7. University of Central Florida
  8. Broward County Library
  9. St. Petersburg College
  10. Jacksonville Public Library

Training

  • Total Trained: 51
  • Number of Sessions: 4
  • Classes Offered: Online Introductory Training Series, Hot Topics Customer Service or How to Win an Exemplary Reference Award, Ask a Librarian Texting

Live Chat

Local Desks1,829
Academic481
Collaborative2,970
Total Chat5,280

Local Stats by Entry Point

Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

This widget was created for SCFMS and is on their Primo page.

Instant Invite

Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.