October 2012 Statistics – Chat, Email, and Text

Usage Summary

Top entry by chat

1. Florida State University
2. University of South Florida Libraries
3. University of Florida
4. St. Petersburg College
5. Nova Southeastern University
6. Orange County Public Library Sytem
7. Tampa Hillsborough Public Library System
8. University of Central Florida
9. Miami Dade Public Library System
10. Jacksonville Public Library

Training

• Total Trained: 26
• Number of Sessions: 4
• Classes Offered: Introductory Training Series, Texting, My Virtual Community, and custom webinars

Live Chat

Local Stats by Entry Point

• Chat by Entry Point
• Email by Entry Point
• Text by Entry Point

Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

Instant Invite

Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.