November 2012 Statistics – Chat, Email, and Text

November 2012 Stats

Usage Summary

askalibrarian.mobi Mobile Chat Sessions160
Standard Chat Sessions2,684
Instant Invite Chat Sessions118
Widget Chat Sessions1,946
Total Chat Sessions4,908
E-mail Sessions1,374
Text Sessions555
November 2012 total sessions6,837
Fiscal 2012-201314,648
Total use 2011 -201283,400
Participating Libraries127

Top entry by chat

  1. St. Petersburg College
  2. Florida State University
  3. University of South Florida Libraries
  4. University of Florida
  5. Nova Southeastern University
  6. Orange County Public Library Sytem
  7. Tampa Hillsborough Public Library System
  8. Miami Dade College
  9. State College of Florida
  10. Broward County Public Library

Training

  • Total Trained: 118
  • Number of Sessions:9
  • Classes Offered: Introductory Training Series, Refresher, Site Coordinator/Drupal, Email, LibGuides, Free Online Health Resources, & custom webinars

Live Chat

Local Desks1,683
Academic555
Collaborative2,670
Total Chat4,908

Local Stats by Entry Point

Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

This widget was created for SCFMS and is on their Primo page.

Instant Invite

Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.